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Are Reviews the Deciding Factor in the Success of a Business?

by Lynn Ruby | Business Growth, Reputation Management, SEO, Websites

It’s a well-observed fact that reviews affect your business’s rankings in local searches. But nobody has told you how or in what manner. And you may believe that the more reviews your business has, the higher its ranking gets. But is that actually true? Well, Google...

4 Painless Steps to Responding to Negative Reviews

by Lynn Ruby | Reputation Management

Believe it or not, the same premise applies to negative review response as it does to positive reviews. How you respond to a negative review impacts not only the reviewer, but all the sets of eyes that come afterward. Seeing a business handle a particularly...
4 Essential Steps for Responding to Positive Reviews

4 Essential Steps for Responding to Positive Reviews

by Lynn Ruby | Marketing Content, Reputation Management

A good or bad reputation can mean the difference between a business thriving and expanding, or closing their doors for good. In the digital age, a business’s reputation is controlled by consumers using online review platforms like Yelp, Google and Facebook to announce...

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